Legal Notice / Terms and Conditions (English version)

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This is a translated version of the original Spanish text. In the event of any discrepancies or legal interpretation, the Spanish version published on this website shall prevail.

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1. Data controller

At 1st MAD Prep, the trade name used by Osotrade Gestiones S.L. (CIF B87771226), we are committed to transparency and a clear legal framework regarding the use of our website and the provision of our B2B prep and logistics services for Amazon (FBA/FBM).

If you need anything, contact us at info@1stmadprep.es or call +34 647 146 554.

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Legal information of the owner

• Company name: Osotrade Gestiones S.L.

• Tax ID (CIF): ESB87771226

• Registered address: C/ Velázquez 27, 1º izq., 28001 Madrid, Spain

• Commercial Registry of Madrid: Sheet M-640278, Volume 35624, Page 164

• Email: info@1stmadprep.es

• Phone: +34 647 146 554

This information is published in compliance with Law 34/2002 (LSSI).

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Ownership of the website and scope

The website accessible at www.1stmadprep.es (hereinafter, the “Website”) is owned by Osotrade Gestiones S.L., operating under the trade name 1st MAD Prep.
The Website provides general information on B2B services including reception and basic visual inspection, preparation and packaging, labeling (including FNSKU), box consolidation, placement of required logistics labels, and delivery to carriers (e.g. UPS), as well as occasional return handling where applicable.
Specific operational details, prices, and service conditions are always set forth in the quote and/or contract.

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Acceptance and hierarchy

Access to and use of the Website implies the status of user and acceptance of these terms. These conditions regulate the use of the Website and constitute a general B2B framework for service provision.
In case of contradiction, the terms of the individual quote or contract signed with each client shall prevail.

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B2B nature and non-subscription model

Our services are aimed exclusively at companies and professionals. There are no subscriptions, minimum terms, or fixed fees: we charge per unit and per service actually performed, in accordance with the applicable rates communicated in writing or annexed to the contract.

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Responsible use of the Website

The user agrees to use the Website diligently and lawfully. It is prohibited to introduce malware, carry out massive scraping, bypass security measures, overload infrastructure, or use the Website for unlawful purposes.

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Intellectual and industrial property

Unless otherwise indicated, the contents of the Website — texts, images, brand identity (including the orange cart), layout/design, code, and other elements — are the property of 1st MAD Prep or its licensors.
Amazon, FBA, FBM, and other names are trademarks of their respective owners; 1st MAD Prep is an independent provider, not affiliated with or endorsed by Amazon.

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Electronic communications

We may communicate by email, phone, or messaging apps (WhatsApp/Telegram) to respond to inquiries or coordinate services.

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Data protection and cookies

The processing of personal data and the use of cookies are governed by our Privacy Policy and Cookie Policy, available on the Website and incorporated herein by reference.

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Scope of services and limitations

Our services consist of material preparation tasks and logistics procedures.
Inspection is limited to a basic visual review (quantity, apparent packaging/seal condition).
It does not include functionality tests, CE certifications, sanitary or cosmetic checks, toy compliance, WEEE, battery, hazmat, etc.
The client is solely responsible for the legal and regulatory compliance of the products.

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Client obligations

The client must:
i) create the shipment in Seller Central and provide PDF labels and clear instructions;
ii) ensure that products comply with applicable laws and Amazon policies;
iii) deliver goods properly labeled and free from undeclared hazardous materials;
iv) keep updated all destination, batch, expiry date, and special requirement data.

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Timeframes and indicative SLA

Unless otherwise agreed, the estimated timeframe is 24–48 working hours from verified receipt of goods and correct labels.

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Storage and abandonment

• The first 10–15 days of storage (depending on volume) are free of charge.

• After this period, applicable storage fees will be charged.

• If 30 days pass without instructions or payment, the goods will be considered abandoned.

Procedure:
We will attempt to return the goods to the sender at the client’s expense.
If this is not possible, destruction or recycling will follow, also at the client’s expense.

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Delivery to carrier and risk

Delivery to the carrier (e.g., UPS) constitutes transfer of risk. We recommend taking out transport insurance.

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Claims and corrections

Any incident must be reported with supporting evidence within 48–72 hours. Our responsibility is limited to redoing the prep or refunding the prep cost.

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Liability and limitations

• We are liable only for proven direct damages.

• Maximum liability: the invoiced prep cost of the affected units or €500 per shipment (maximum €1,000/month), whichever is lower.

• Excluded: lost profits, indirect damages, Amazon or carrier penalties, product compliance failures.

Pricing, taxes, and changes

Rates are net prices (excluding VAT or other taxes). Rates may be updated with reasonable prior notice.

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Invoicing and payments

• General: Invoicing on the 1st of each month for services performed the previous month. Payment due within 5 calendar days by bank transfer.

• First-time and Novato clients: Payment required after shipment plan approval and before dispatch.

• Business and Premium clients: Same rule applies for the first 5 shipments. Then, biweekly payments for the first 3 months; afterward, monthly under general terms.

• Accepted payment methods: Bank transfer, PayPal, card (via Stripe), Revolut. One-time services require instant transfer.

• Delayed payment will result in interest/costs under Law 3/2004 and temporary suspension of services.

Confidentiality and DPA

Confidentiality clause:
Both parties agree to maintain strict confidentiality over all information, documentation, commercial, strategic, or technical data accessed during the business relationship.
1st MAD Prep undertakes not to disclose or use such information for any purpose other than the correct provision of contracted services, unless legally required or requested by a competent authority.
This confidentiality obligation remains in force for a minimum of 3 years after termination of the contractual relationship.

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Data Processing Agreement (DPA):
If the client provides third-party personal data (e.g., recipients for returns/shipments), we act as data processors under Article 28 of the GDPR and as set out in our Privacy and Cookie Policies.
We will use the data solely to fulfill the service, apply appropriate security measures, and delete it after processing unless legal retention is required.

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Regulatory compliance and restricted products

The client guarantees that all products are lawful. We reserve the right to reject prohibited or dangerous goods.

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Subcontracting and providers

We may rely on external providers (e.g., hosting, carriers, software) while remaining responsible to the client.

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Force majeure

Neither party shall be held liable for delays or failures due to events beyond reasonable control (strikes, pandemics, Amazon or carrier disruptions, etc.).

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Partial nullity, non-waiver, and assignment

If any clause is declared null, the rest shall remain in force. Clients may not assign rights without written consent.

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Entire agreement

This document and the individual quote or contract form the entire agreement between the parties, superseding any prior verbal or written arrangement.

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Governing law, jurisdiction, and language

• Governing law: Spanish law

• Jurisdiction: Courts of Madrid, expressly waiving any other jurisdiction

• In case of translation, the Spanish version published on the Website shall prevail.

Updates

The current version is always the one published on the Website, including the date of the latest update.